The reason? Not only is it much more personal and direct than the form, but it's also complex to send emails to available customers. It is usually a good idea to maintain assertive communication with customers , especially if they have made a previous complaint . In this way, you will be able to follow up on the problem raised. . Keep an active listening on networks It is not just about using surveys within social networks. Also, you can use this type of mechanism to find out what they think of you in the communities within the platforms . In the same way, you can use technological resources to carry out this search.
Thus, you will know what consumers think of you and use the most whatsapp mobile number list appropriate strategies to retain customers . . Enforce the use of reviews Reviewing the reviews your customers leave is a great way to learn how to improve people's shopping experience . A review represents the opinion of a consumer about a certain product or service, so you will know first-hand the strengths of your business and the points to reinforce . User reviews usually refer to specific points, such as the following: Product quality. Price. Punctuality in delivery. For this, platforms like Google or Facebook will be your greatest allies. User reviews are often effective for the SEO aspect, while also inviting other hesitant users to start the buying process. For this reason, you should opt for this type of functions within your TiendaDA virtual store . Customer giving feedback on the order Source: Pexels.
Contact your client directly One of the best strategies to build customer loyalty is that of direct contact. If you know firsthand what people think and maintain fluid communication, you will learn the most common customer complaints and how to combat this inconvenience . To do this, you can use online chats to solve problems and inconveniences. The WhatsApp tool for companies will be of great help to you, as well as using resources such as the following: drifting livechat Smartsupp In addition to chats, you can opt for direct contact with the client, where contacting by phone or meeting in person are good strategies.